7naga Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register an account on 7naga, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian ID card / KTP or passport number)
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password, and security questions/answers
• Financial Information: Bank account details, e-wallet information (OVO, DANA, GoPay account identifiers), transaction history, deposit and withdrawal records
• Verification Documents: Copies of government-issued ID, proof of address, proof of payment method ownership, and selfie photographs for identity verification (KYC) purposes

1.2 Information Automatically Collected

When you access and use the 7naga platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address)
• Connection Information: IP address, internet service provider, connection type (Wi-Fi, mobile data), geographic location (city, region, country)
• Usage Data: Pages visited, time spent on each page, navigation paths, games played, bet history, session duration, clicks, scrolls, and interaction patterns
• Marketing Data: Referral source, marketing campaign identifiers, affiliate codes, and promotional offer participation

1.3 Information From Third Parties

7naga may receive information about you from third-party sources, including:

• Payment processors and financial institutions (for transaction verification and fraud prevention)
• Identity verification service providers (for KYC compliance)
• Analytics and advertising partners (for performance tracking and targeted marketing)
• Game providers and software suppliers (for gameplay data and technical support)

2. How We Use Your Information

7naga uses the personal information we collect for the following purposes:

2.1 Account Management and Service Delivery

• Create, maintain, and manage your player account
• Process deposits, withdrawals, and other financial transactions
• Provide access to sports betting, casino games, slots, togel, sabung ayam, and other gaming services
• Calculate and credit winnings, bonuses, and promotional rewards
• Process bonus claims and track wagering requirements
• Manage account balances, transaction history, and betting records

2.2 Verification and Security

• Verify your identity and age (21+ requirement) through KYC procedures
• Prevent fraud, money laundering, and other illegal activities
• Detect and prevent unauthorized account access
• Monitor for suspicious betting patterns or gameplay behavior
• Protect the security and integrity of our platform
• Comply with legal and regulatory obligations

2.3 Customer Support

• Respond to your inquiries, complaints, and support requests
• Provide technical assistance and troubleshooting
• Resolve disputes related to account activity, bets, or transactions
• Maintain records of customer service interactions for quality assurance

2.4 Marketing and Communications

• Send promotional emails about bonuses, new games, and special offers
• Deliver SMS notifications about account activity and promotions (with your consent)
• Personalize marketing messages based on your gaming preferences and activity
• Conduct surveys and request feedback to improve our services
• Notify you about important updates to our Terms & Conditions or Privacy Policy

2.5 Platform Improvement and Analytics

• Analyze user behavior and preferences to enhance our platform
• Test new features, games, and functionality
• Optimize website performance, loading speed, and mobile responsiveness
• Generate aggregated statistical reports (non-personally identifiable)
• Improve user experience through A/B testing and usability research

2.6 Legal and Compliance

• Comply with Indonesian and international gaming regulations
• Respond to legal requests from government authorities or law enforcement
• Enforce our Terms & Conditions and other policies
• Protect our rights, property, and safety, as well as those of our users
• Maintain records for audit and regulatory reporting purposes

3. How We Share Your Information

7naga does not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, and other payment gateway providers for processing deposits and withdrawals
• Identity verification services: KYC/AML compliance providers to verify your identity and prevent fraud
• Game providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and other game suppliers to deliver gaming content
• Cloud hosting services: Infrastructure providers for data storage and server hosting
• Customer support platforms: Live chat, email, and ticketing system providers
• Analytics and marketing tools: Google Analytics, email marketing platforms, and advertising networks

These service providers are contractually obligated to handle your data securely and only for the purposes we specify. They are prohibited from using your personal information for their own purposes.

3.2 Legal Obligations

We may disclose your personal information if required by law, regulation, legal process, or government request, including:

• Responding to court orders, subpoenas, or legal proceedings
• Cooperating with law enforcement investigations
• Complying with gaming licensing authority requirements
• Reporting suspicious transactions to financial intelligence units for anti-money laundering purposes

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving 7naga, your personal information may be transferred to the successor entity as part of the transaction. We will notify you via email or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you participate in promotional partnerships or third-party offers.

4. Data Security

7naga takes the security of your personal information seriously and implements industry-standard safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

4.1 Technical Security Measures

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology, the same encryption standard used by banks
• Secure Data Storage: Personal information is stored in encrypted databases with restricted access controls
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and 24/7 monitoring for unauthorized access attempts
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing by independent security firms
• Access Controls: Personal data is accessible only to authorized employees who need the information to perform their job functions, and all access is logged

4.2 Account Security

You play an important role in protecting your account security. We recommend the following best practices:

• Use a strong, unique password containing uppercase and lowercase letters, numbers, and special characters
• Never share your password with anyone, including 7naga customer service (we will never ask for your password)
• Enable two-factor authentication (2FA) in your account settings for an additional security layer
• Log out after each session, especially when using shared or public computers
• Monitor your account activity regularly and report any suspicious transactions immediately

4.3 Data Breach Notification

While we implement robust security measures, no system is completely immune to breaches. In the unlikely event of a data breach that may compromise your personal information, we will notify affected users via email within 72 hours of discovering the breach and provide guidance on protective measures you should take.

5. Data Retention

7naga retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5.1 Active Account Data

While your account remains active, we retain all personal information, transaction history, and gameplay data to provide ongoing services and support.

5.2 Closed Account Data

After you close your account voluntarily or we terminate it for Terms violations, we may retain certain information for legitimate business purposes and legal compliance:

• Transaction records and betting history: 7 years (financial regulation compliance)
• Identity verification documents: 5 years (anti-money laundering requirements)
• Communication records: 3 years (dispute resolution and customer service quality)
• Account closure reason and date: Indefinitely (prevent re-registration of banned users)

After the applicable retention period expires, we will securely delete or anonymize your personal information.

5.3 Marketing Data

If you unsubscribe from marketing communications, we will remove you from promotional mailing lists within 10 business days, though we may retain a record of your email address to honor your opt-out preference.

6. Your Privacy Rights

As a 7naga user, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can download your account data through your account settings or contact customer support to request a comprehensive data export.

6.2 Right to Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings, or contact support for assistance with changes requiring verification.

6.3 Right to Deletion

You may request deletion of your personal information, subject to certain limitations. We must retain some data to comply with legal obligations, prevent fraud, resolve disputes, or enforce our Terms. To request account deletion, contact our customer support team.

6.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of data you've disputed or while we determine whether you have legitimate grounds for deletion.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

6.6 Right to Withdraw Consent

Where we rely on your consent to process personal information (such as marketing communications), you have the right to withdraw that consent at any time. You can unsubscribe from marketing emails using the link in any promotional message, or update your communication preferences in your account settings.

6.7 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or where we process data based on legitimate interests that you believe override our business needs.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

7naga uses cookies, web beacons, and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device, remember your preferences, and provide a seamless experience across sessions.

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for basic platform functionality such as login, account access, and secure transactions. These cannot be disabled.
• Performance Cookies: Collect information about how you use our platform (pages visited, time spent, errors encountered) to help us improve performance and usability.
• Functional Cookies: Remember your preferences such as language, currency display, and game favorites to provide a personalized experience.
• Marketing Cookies: Track your browsing activity across our platform to deliver targeted advertising and measure campaign effectiveness.

7.3 Managing Cookies

Most web browsers allow you to control cookies through settings. You can block, delete, or receive warnings before cookies are stored. However, disabling cookies may limit your ability to use certain features of the 7naga platform. Consult your browser's help documentation for instructions on managing cookies.

8. Third-Party Links

The 7naga platform may contain links to third-party websites, services, or game providers. This Privacy Policy applies only to 7naga and does not cover the privacy practices of third parties. We are not responsible for the content, privacy policies, or practices of external sites. We encourage you to review the privacy policy of any third-party site you visit.

9. Children's Privacy

7naga services are intended exclusively for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user is underage, we will immediately suspend the account, prevent further access, and delete all associated personal information. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside of Indonesia where 7naga or our service providers operate data centers. These countries may have data protection laws that differ from Indonesian laws. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

7naga reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated to registered users via email and through prominent notice on our platform at least 30 days before the changes take effect. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of 7naga after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 7naga handles your personal information, please contact us:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry
• Customer Service: Available 24/7 in Indonesian and English
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For data protection rights requests (access, deletion, correction), please clearly state your request and include your registered email address and username. We may require identity verification before processing certain requests.